Brittany Ferries Reviews

Great, great, great, customer services. We talked with Simon and he was amazingly helpful. Thank you!

Booking was easy and I am looking forward to our trip to Santander, Spain

The service was fantastic all very smooth but the smell of fuel (red diesel) in the bedroom was very very bad, made me feel sick.Thank you for your reply but the smell was not of burnt flue it was unburnt red diesel, I spoke to a number of other passengers who all had the same opinion. Regular truck drivers all said the same.

PIRATES. Cancelled ferry due to Covid-19 travel restrictions and Brittany Ferries refused to offer a credit note or refund. Firstly, they claimed we should have travelled (breaking the law), then we should have amended to a later date. We travel to Spain from Jan to Mar, therefore no schedule existed to rebook, but they claimed we should have 'booked a fictitious date and then amend again when the 2022 schedule is released'. At no point did they communicate this policy (apparently you need to be able to read minds to not be scammed by these Pirates), therefore the only option available to us was to break the law or cancel.REPLY from BF: Further to the correspondences already sent from our Passenger Services team, I believe that they have provided as much information as they can on this matter.I can see that you received an email from us on the 8th of January with regards to your sailings and the restrictions in place at that time, this email outlined the options available to you. This included a refund by method of payment, a RCN for the value of your sailing or the option to amend if you could not meet the requirements. This email also stated that we needed to hear from you within 5 days of receipt so that we could action this for you. This booking was cancelled on the 30th of January, 17 days later than the timeframe requested by us. As the restrictions for travelling to Spain where due to be lifted on the 2nd of February at the time of your cancellation, the terms and conditions of your ticket applied. Had you tried to contact us before cancelling your booking, we would've been able to advise the options available to you at the time.The first correspondence we then received from you after this wasn't till the 10th of March, nearly 40 days after this cancellation. If you have record of earlier contact then please forward this to us so that we can look into this for you.I understand that this will not be the information that you are hoping to hear today, but unfortunately this is all the information that I have.Should you wish to take this further I would advise seeking 3rd party assistance. I believe that we have clarified our position in this matter.We hope that you are taking care and staying safe during these difficult times.MY FOLLOW UP: As you are already aware, Boris Johnson announced on the 4th Jan 2021 that the UK would be in lockdown until the 15th Feb 2021 and on the 1st Jan 2021 the Spanish Government restricted travel from the UK until the 19th Jan 2021. With that in mind, we proactively amended our booking on the 5th January 2021 from the 13/01/21 - 16/03/21 to the 16/02/21 - 17/04/21 to ensure our travel dates fell outside of Government restrictions. Your email sent on the 8th January 2021 was already actioned on the 5th January 2021 to travel dates outside of UK and Spanish restrictions, and therefore why would we need to contact you within 5 days to resolve the issue?On the 25th January 2021 Boris Johnson stated that "under the stay-at-home regulations it is illegal to leave home to travel abroad for leisure purposes", and these measures would stay in place until at least the 8th March 2021. The fact that it was illegal to travel for leisure purposes meant we had no other option but to cancel the booking on the 30th January 2021. We would have amended the booking to Jan - Mar next year if such an option existed on your website or to a fictitious date (and amended when the schedule was released) if this was communicated to us at the time. It is irrelevant whether the Spanish border was still open for our travel dates on the 30th Jan 2021, as it was illegal for us to travel.The reason it took until the 10th March 2021 to question the refund is because we thought you were a reputable business and never considered you would scam us out of our money. I await your next round of excuses and lies.

Excellent service. Always courteous and helpful.

It was smooth and comfortable from start to finish, no problems with our 9 month old puppy, she is getting used to the cabins and travel on board Brittany Ferries. Love the doggie bag when we get to the cabin, always a nice touch.

Excellent service and advice re hotels and ferry cabins

Were very helpful at a difficult time. I still don't know when I can sail but continue to receive helpful advice.

I needed to make changes to my booking. The process was quick and easy, and the staff member was very helpful. Thankfully I did check the new booking when it was emailed as the changes resulted in the cabin prices being increased by mistake. It appears it was a computer glitch and quickly corrected when I rang back. This is a very different experience to Brittany Ferries appalling lack of communication when I was stuck in Portugal on my own with pets during lockdown. I do hope they have planned massive changes to improve their customer service should another lockdown occur.

you sent a text 12 hours before I was due to return that I should complete a government form before returning. I had no access to a printer and no app on my mobile so couldn't do it.I tried ringing your main number but it wouldn't work in France.My wife in England got through and was told categorically that no form was required - if you record calls you should find out who told her that.No one at the French booking area would help and there was no help on the shipAt passport control in UK I wasted time having to complete the form!

Safe and clean. Good service and everything under control.

All ferry issues were fine, hated the essential mask wearing as it makes me claustrophobic. Also a long wait to get off ferry was a chore due to firm filling.